FAQ | Structura Tech Ops | Business & Career Services

Frequently Asked Questions

Quick answers to common questions about Structura services, templates, diagnostics, and systems support.

Still unsure where to begin?

Start with a Free 20-Minute Fit Call

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Getting Started

Not sure where to begin? The Free 20-Minute Fit Call is designed to help you decide whether Structura is the right fit — and whether you need a professional toolkit or template, diagnostic session, or custom tailored service.

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I don’t know where to start — can you help me figure that out?

Yes. That’s exactly what the Free Fit Call is for. It’s designed to assess your current situation and determine whether Structura is aligned with your goals. We’ll ask a few quick questions, assess where you are. From there, we may recommend a Strategic Clarity Diagnostic or refer you to a free resource, premium toolkit, or custom service forward. You don’t need all the answers upfront — that’s what we’re here for.

Do I need to be clear on my goals before reaching out?

No — clarity is the product, not the prerequisite. You simply need to be willing to answer honestly about your current challenges or transitions.

I’m comparing a few different services — why would I choose Structura?

Because we don’t start with a pitch. We start with precision. Structura offers a diagnostic-first model, which means you receive tailored recommendations — not recycled frameworks or upsells.

Do you work with individuals, teams, or both?

Both. Structura works with professionals (through Career Services), and with businesses or leadership teams (through Business Services). Each engagement is scoped accordingly.

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General Inquiries & Approach

Before you dive into specific services, get to know how Structura works. This section covers what we do (and don’t do), who we work best with, and how our clarity-first, diagnostic-led model is different from coaching or one-size-fits-all consulting. We focus on clarity, systems, and execution readiness.

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What makes Structura different from coaches or consultants?

We’re not coaches. Structura doesn’t sell mindset shifts, handholding, or coaching packages. Structura specializes in structure - delivering strategic consulting through diagnostics, systems mapping, operational clarity, professional grade tools, and implementation-ready documentation. You won’t find fluff, mindset loops, or accountability language here — only clarity, structure, and execution.

Who is Structura best suited for?

Professionals or businesses at an inflection point — hiring, scaling, re-entering the workforce, launching something new, or finally bringing order to long-standing chaos. Structura serves high-intent clients ready for clarity and action.

What kind of results can I expect?

We don’t promise generic outcomes. Instead, we give you a roadmap with root-cause clarity and next steps designed to match your capacity, goals, and constraints.

I’ve worked with other consultants and didn’t get results. How is this different?

Structura begins with a Diagnostic, not a pitch. We investigate first, recommend second. That means you get a custom strategy, not a cookie-cutter funnel or framework.

I don’t even know what I need — can you still help?

Yes. That’s exactly what the Diagnostic is for. You don’t need to be clear — you just need to be open to clarity.

Do you work with clients outside my industry?

Yes. Structura works across industries because systems, operations, workflows, and clarity are industry-agnostic. The tools shift — the principles don’t.

Do you work with international clients?

Paid services are currently available to Canadian clients only. However, Structura’s free templates and digital resources are available globally, and we may extend support internationally in future phases.

How are Structura services delivered

All services are delivered remotely via video calls (Google Meet) and digital documentation (Google Docs, Notion, PDFs). No in-person sessions are required.

What kinds of businesses or industries do you support?

We work with service-based and knowledge-driven businesses, including operations, HR, tech, education, consulting, and non-profits. Our focus is on structure, not industry.

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Free Fit Call

Not sure where to begin? The Free 20-Minute Fit Call is designed to help you decide whether Structura is the right fit — and whether you need a template, diagnostic, or tailored service. It’s not a sales script. It’s strategic triage.

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What happens during the Free Fit Call?

The Fit Call is a 20-minute, no-pressure conversation designed to clarify where you are, where you're stuck, and which Structura pathway — Diagnostic, Template, or Custom Build — is best aligned for you. We’ll ask a few strategic questions about your current situation, goals, and roadblocks — and recommend the most aligned next step. It may be a diagnostic session, a template, or no further action at all.

Is the Fit Call really free?

Yes. It's complimentary, with no obligation. It's designed to save time and ensure mutual fit before either of us commits to anything deeper. Just a quick, focused conversation.

What do I need to prepare?

Nothing formal. But it helps if you can describe your top 1–2 challenges, any systems or tools you're using, and what outcome you're looking for.

What if I’m not ready to invest — should I still book?

Absolutely. The Fit Call helps you get strategic clarity on your situation so that, even if now’s not the right time, you’ll know what to work toward.

What happens after the call?

You’ll get a recommendation on whether to proceed with a Strategic Clarity Diagnostic or explore a resource. You are not obligated to move forward.

Can I book another Fit Call in the future?

Yes — especially if your situation evolves or new decisions arise.

Is this a sales call?

No. While we’ll point you to the next logical option if it’s a match, the Fit Call is not a pitch. It’s a rapid triage designed to save you time and ensure alignment before you invest further.

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Strategic Clarity Diagnostic

Everything starts with a Diagnostic. We don’t guess — we assess. No copy-paste solutions. Just clarity, mapped out. This section explains how our signature Diagnostic works, what it includes, and why it’s the gateway to all custom services.

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What is the Strategic Clarity Diagnostic?

It’s a paid 60–90 minute deep-dive session designed to assess where you are: identify operational bottlenecks, structural gaps, and root causes — followed by a strategic summary and 30–90 day customized roadmap (whether in business systems or career direction).

What’s included in the Diagnostic?

Live 1:1 consultation, 60–90 Google Meet minute session

Tailored strategic summary (PDF or Google Doc)

30-90 day action & priority roadmap

Service path or toolkit recommendations

Your questions answered — clearly and honestly

Optional follow-up support options

Is the Diagnostic mandatory before working with Structura?

Yes. All services, especially for custom services begin with a Diagnostic. It ensures what we build is exactly what you need, not based on guesswork or vague intake forms.

What’s the difference between a Business and Career Diagnostic?

Same format, different lens. Business Diagnostics focus on operations and systems. Career Diagnostics focus on positioning, materials, visibility, and next-step clarity.

Can I use the roadmap even if I don’t work with you after?

Yes. The Diagnostic is standalone value. Many clients implement the roadmap on their own or share it with their team.

Will I be pressured to buy something after?

No. There are no upsells or obligations. If you're a fit for further work, you'll get options. If not, you’ll still leave with clarity and next steps.

Will I get value even if I don’t continue afterward?

Yes. The Diagnostic is designed to stand alone. You’ll leave with real clarity — not a teaser or sales funnel.

Are there different diagnostics for career vs business?

Yes. The structure is similar, but the lens changes. Business Diagnostics focus on operations, systems, and strategy. Career Diagnostics address clarity, positioning, and professional elevation.

Is this just strategy or do you implement too?

Strategy always comes first. If ongoing support is required, we’ll outline what that looks like. But no services are pitched without clarity. The Diagnostic is about right-fit alignment, not blanket execution.

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Business Services

Structura helps businesses get clear, organized, and system-ready — no matter what stage you're in. This section covers how we support operations, team structure, hiring, and strategic decision-making.

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What are Structura’s core business service areas?

We offer three strategic service categories:

Business Systems — SOPs, workflows, tool recommendations, scorecards, and documentation

Workforce Strategy — hiring support, role clarity, onboarding packs, leadership development

Strategic Guidance — decision frameworks, capacity planning, scaling, and business structure audits

What business size do you typically support?

We work with solopreneurs scaling up, lean 3–5 small person teams, and businesses with up to 50 employees (mid sized). Structura meets you at your growth stage and adapts to your scale — from lean systems to layered operations.

What kind of deliverables do you create?

SOPs, onboarding documents, operational scorecards, team matrices, role descriptions, and scalable documentation. All customized and mapped post-Diagnostic.

What tools do you recommend?

We work with your context and capacity. Structura has deep experience with tools like Notion, ClickUp, Google Workspace, Airtable, Asana, Trello, and more — but recommendations are always tailored.

Do you build documentation or just advise?

Both. Structura can create your SOPs, templates, matrices, onboarding packs, and more — or provide the strategic plan if you have a team to execute it.

What if I already started building systems but feel overwhelmed?

We specialize in course-correcting partially-built structures. If your Notion, ClickUp, or Google Drive is full of half-built docs — we’ll bring clarity, merge chaos, and align execution to purpose.

Can Structura help with team structure or hiring plan?

Yes. Workforce Strategy includes role mapping, job descriptions, performance frameworks, onboarding systems, and hiring process clarity.

Do you offer leadership support for founders or execs?

Yes — but always tied to structure. We don’t do mindset coaching. We do system-oriented decision frameworks and strategic mapping for those who lead.

How do your business services work?

Business services begin after a Strategic Clarity Diagnostic, and may include systems mapping, leadership support, operational design, or premium toolkit integration. All solutions are scoped and tailored based on your unique business state and stage.

Do I need existing systems or documentation to work with Structura?

No. Many clients begin with outdated tools, undocumented workflows, or no formal systems at all. Structura specializes in building clarity from the ground up.

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Career Services

Whether you're transitioning roles, re-entering the workforce, or optimizing your visibility, Structura provides clarity and structure for your next career step. Here's what our career services look like and how we tailor support for professionals — without fluff or filler.

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What kind of career support does Structura offer?

Resume optimization, LinkedIn visibility strategy, career mapping, role targeting, interview prep, and reentry frameworks.

Who are your Career Services designed for?

Career professionals, returning parents, burned-out high performers, or leaders navigating elevation. If you need structure and clarity — not another pep talk — Structura can help.

Do you support executives or early-career professionals?

Yes — but the focus is on clarity, strategy, and structure. Whether you’re moving up or stepping back in, we meet you at your transition point.

Do I need to do a Diagnostic first?

Yes. Every engagement begins with clarity. Once we understand your context, we can recommend a toolkit or custom service.

Can I get help with just my resume or LinkedIn?

Yes — via our Resume Optimization Pro Pack or LinkedIn Visibility Kit. You may also be guided to these after your Career Diagnostic.

What if I’m still figuring out what I want?

That’s what the Diagnostic is for. You don’t need answers — you need space to ask better questions, and a structure to move forward.

I’m returning to work or shifting careers — can you help me figure out the right path?

Yes. We work with professionals at key inflection points, including career reinvention, leadership transition, and workforce reentry (e.g. post-maternity, post-layoff, or post-burnout). Start with a Fit Call or Diagnostic to assess clarity needs, then we’ll direct you to the right system — whether that’s resume refinement, LinkedIn visibility, or executive alignment.

Do you help with interview prep or salary negotiation?

Yes. These are available as part of tailored Career Services following a Diagnostic.

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Templates & Toolkits

Structura templates are built for implementation — not inspiration. From foundational tools to advanced systems, our templates and toolkits help you execute faster with less guesswork. This section covers what’s available, what’s free, and how to choose the right fit.

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What’s the difference between free and premium templates?

Free templates are strong starting points and tools — great for self-implementation and exploration. Premium toolkits include advanced layered documents, advanced frameworks examples, walkthroughs, and use-case alignment — designed for strategic implementation.

Are the free templates really free?

Yes. You can download four of our foundational resources at no cost:

ATS Resume Kit
Cover Letter Kit
SOP Template
Operations Health Check

Can I use templates without buying a service?

Yes — especially the free ones. Premium templates may be best used after a Diagnostic for proper implementation.

Do you offer template bundles or customized kits?

Yes. Toolkit bundles (e.g., Career Momentum, Business Ops Playbook) include layered systems across multiple domains. Custom bundles may be recommended after a Diagnostic if a tailored stack is better suited to your goals.

Can you build a custom template for me or my team?

Yes — via the Business Diagnostic pathway.

What’s included in the premium kits?

Advanced tools, editable docs, examples, walkthroughs, usage instructions, bonus assets, and documentation guidance.

Can I just download a template and use it myself?

Yes. All free tools are plug-and-play. Premium tools may require guided onboarding or Diagnostic alignment for best results.

What if I’m not sure which one to use?

Start with the Operations Health Check for business or book a Fit Call (career & business) — we’ll guide you based on your current state.

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Pricing & Payments

We approach pricing with clarity and intent. This section outlines what costs are fixed (such as the Strategic Clarity Diagnostic), how payments are handled, and what to expect before, during, and after an engagement.

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How much does the Strategic Clarity Diagnostic cost?

$147 CAD — paid in full upon booking. This includes your session, roadmap, and summary.

Are there different types of services or offerings?

Yes. Structura offers a combination of free resources, premium templates and toolkits, and customized services. Premium offerings are scoped based on complexity, customization requirements, and intended outcomes, often following a Fit Call or Strategic Clarity Diagnostic.

What payment methods do you accept?

Major credit cards, PayPal, and Stripe are accepted for all digital purchases. Services may require payment links or invoices depending on scope.

How is Structura priced — and what should I expect to invest?

Pricing varies by offering. The Strategic Clarity Diagnostic is a paid standalone session. Premium services, templates, and toolkits are scoped and priced individually based on business or career needs, customization requirements, and delivery depth. Free resources are available for foundational use. There are no long-term commitments or surprise fees — clarity and alignment come first.

Do you offer refunds?

Due to the nature of services and digital toolkits, all payments are final. If you're unsure, start with the Fit Call.

Do you offer payment plans?

Yes — for larger engagements. Milestone-based or split payments can be arranged as needed.

How are payments handled?

All payments are securely processed through Stripe.

Are premium templates priced individually?

Yes. All premium templates and toolkits are priced individually and delivered through a customized engagement. A Fit Call or Strategic Clarity Diagnostic is used to confirm scope, alignment, and implementation requirements prior to access.

Can I apply a toolkit purchase to a future service?

In some cases, yes — especially within 30 days. This is handled case by case.

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Confidentiality & Ongoing Support

You deserve discretion and continuity. Privacy and continuity are baked into our model. This section explains how we protect your information, what happens after your Diagnostic or service is complete, and how to stay supported as your needs evolve. You’ll never be sold into what you don’t need.

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Is my information and everything I share confidential?

Yes. All diagnostics, documents, and engagements are private and secured. Structura does not share client information, ever.

What happens after my Diagnostic?

You’ll receive a strategic summary and recommended next steps. From there, you choose whether to continue, implement solo, or re-engage later.

Can I return for support months later?

Yes. You can book another Diagnostic, apply for ongoing support, or request a refinement session.

Do you offer implementation help?

Yes — scoped only when necessary. Implementation is available for system builds, documentation rollouts, or toolkit integration.

Do you offer ongoing support after our session or project?

Yes — but only if it’s aligned. You may book ongoing implementation sessions, refinement support, or leadership alignment calls as needed. You’ll never be “upsold” into unnecessary packages. If support is required, we’ll recommend structured check-ins, system reviews, or implementation assistance — always scoped for your benefit, not ours.

What if my needs change after the roadmap is delivered?

You can always book another Diagnostic or Fit Call to reassess and adjust your strategy. Structura is built for evolving clarity

Execution & Follow-Through

Clarity is the starting point. Execution is what brings it to life. This section answers what happens after the roadmap is built — and how Structura supports implementation.

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Do I have to implement everything myself after the Diagnostic?

Not necessarily. The Diagnostic gives you a clear, actionable roadmap — but you're not left alone. If you need help implementing specific components (systems, SOPs, onboarding flows, hiring strategy, etc.), Structura offers scoped implementation support.

What if I need help building out the roadmap itself?

The roadmap is created with you — live during the session and delivered as a refined summary. If you need additional hands-on buildout after the Diagnostic (e.g., documents, templates, systems), we’ll scope that based on your capacity, timeline, and tools.

How hands-on is Structura during implementation?

It depends on your needs. Some clients prefer to implement with light guidance; others request full delivery (templating, document creation, system structuring). We never force one model — support is customized.

Can you work with my existing team?

Yes. Structura can align with your internal team — whether it's a VA, ops lead, HR advisor, or founder. We can provide implementation-ready tools, facilitate alignment, or lead targeted working sessions depending on your goals.

Structura Philosophy & Trust

Structura isn’t built around hustle culture, mindset loops, or vague promises. We lead with clarity, structure, and alignment. We value truth over trends, and transformation over templates.

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Why does Structura start everything with a Diagnostic?

Because clarity is not a guess. We believe transformation starts with intelligent evaluation — not templated assumptions.

Are you a coaching brand?

No. Structura is a consulting, diagnostic, and systems firm. No group calls. No accountability scripts. Just structure, clarity, and implementation.

Why don’t you offer coaching?

Because Structura is built for decision-makers who want to move, not talk in circles. You don’t need accountability. You need clarity, structure, and aligned strategy.

What do you believe about transformation?

That it starts with structure. Without clarity and alignment, no amount of hustle, motivation, or templates will work.

What kind of mindset is needed to get the most out of Structura?

Readiness. You don’t need perfection — but you do need to be committed to clarity, execution, and taking responsibility for change.

Do you only work with high performers?

We work with people at a turning point — regardless of resume. What matters is willingness to face reality, commit to structure, and execute forward.

How do I know if you’re the right fit?

If you value precision, trust process, and want strategy over fluff — we probably are.

How do I know I can trust the process?

Our work speaks for itself — but more than that, we prioritize integrity. You won’t be pitched into things you don’t need. You’ll be told if we’re not the right fit. You’ll always be treated with intelligence, respect, and truth. That’s the standard here.

Do you work long-term with clients?

Yes — for the right fit. After a successful Diagnostic and engagement, ongoing support or partnerships may be available.

Where can I find support, product terms, or get in touch?

If you need support accessing your product, have questions about digital usage rights, or prefer to speak directly with our team, you can use the resources below:

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